Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Public Safety Officer will provide property owners, guests, day visitors, contractors and employees with an exceptional guest service experience and greet all guests in a friendly, inviting and welcoming manner on a daily basis both at the Main gate and at individual residences.  Respond to alarms and emergencies. Know and enforce all Arrowhead rules, regulations and covenants for owners and guests staying in or visiting Arrowhead. Problem solving and sound decision making based on knowledge of the guidelines and procedures of Arrowhead. Provide and protect an atmosphere respecting the confidentiality and privacy of guests and property owners.  Documentation of all that is done on your shift in a clear and concise manner.  Working scheduled shifts (10 hours) and covering shifts at all hours, including overnight and holidays.

Job Specifications:

• Outlet: Beaver Creek R esort-Arrowhead
• Employment Type: Year Round 
• Shift Type: Full Time hours available 
  • Schedule - Four 10-hour shifts per week, which may include weekends and overnight hours as needed. 
• Skill Level: Entry
• Starting Wage: $20/hr - $23.23/hr
• Housing: Yes
• Minimum Age: At least 18 years of age

Job Responsibilities:

• Answer calls, respond to complaints, and provide information to guests and property owners

• Handle difficult situations and conversations in a professional, non-confrontational manner

• Monitor community areas for hazards or unusual conditions and assist with resolution

• Coordinate with other departments to address and resolve incidents

• Respond to residential and commercial alarms

• Communicate clearly and professionally with Arrowhead departments and Public Safety staff

• Document community incidents and general activity in writing

• Control access at main and remote gates

• Manage traffic control and parking in the Arrowhead skier lot, including standing outdoors in cold weather for extended periods

• Patrol the Arrowhead community on foot and by vehicle, including the garage, village, and river areas

• Clean Arrowhead vehicles and the gate house, including the restroom

• Issue parking and association violation notices; direct public parking as needed

• Deliver packages and manage key access

• Assist with vehicle jumpstarts, lockouts, and tow strap use

• Remove snow from gate house entrances and surrounding areas

• Perform other duties as assigned

Job Requirements:

• High School Diploma or equivalent

• Valid Colorado Driver’s License

• Acceptable driving record

• CPR/First Aid certification, or ability to obtain and maintain

• Read, write, and communicate fluently in English

• Familiarity with Microsoft Office, including Word, Excel, and Outlook

• Ability to lift and carry up to 50 lbs

• Ability to stand and sit for extended periods

• Ability to stoop, kneel, crouch, and crawl

• Ability to work outdoors in cold weather for extended periods

• Availability to work weekends and holidays

Addtional Job Requirements:

• Familiarity with residential and commercial alarm panels and mechanical systems

• General knowledge of domestic water sensors and related systems

• Ability to operate computerized and mechanical gate systems

• Ability to use secure key storage systems

• Ability to write clearly and professionally for documentation and communication

• Safe and responsible operation of vehicles and personal protective equipment

• Ability to safely operate Pepper Ball launching bear deterrent equipment

• Respect for confidentiality and privacy of guests and property owners

The expected pay range is $20/hr - $23.23/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  504535
Reference Date: 08/29/2024 
Job Code Function: Entry: Public Safety

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