Returns & Customer Service
Location: Lenexa, KS
Job ID: #71554
Pay Range: $17-19
Primary Responsibilities:
Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.
Uses organization and product knowledge to address more difficult inquiries and provide follow up.
Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed.
Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met.
Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services.
Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
May promote various products/services to ensure business targets are met.
May provide after-sales support for various client contracts.
Performs duties related to overall customer service.
Provides support to sales team with regard to customer concerns.
Coordinates with sales reps to identify inside sales opportunities.
Serves as customer interface on product status and delivery.
May manage or work in call center for customer support.
Maintains knowledge of organization and products to provide the appropriate information and support to customers.
Consistently documents customer service needs to identify patterns and maintain quality.
HS Diploma/GED plus experience:
Prior experience in Customer Service REQUIRED* at least 1-2 years
US Citizen and US Person candidates permitted
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices ( .
Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com. #ZR
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