Job Description

JOB DESCRIPTION

JOB TITLE:             DIRECTOR OF SOCIAL SERVICES

FLSA:                      EXEMPT

DIVISION:              SERVICES

REPORTS TO:        SHELTER DIRECTOR            

LOCATION:            BRIARWOOD ( QUEENS)

SALARY:         $60,000 - $80,000 PER YEAR

SUMMARY:

The Social Services Director will supervise the team(s) engaged in providing intensive case management assistance to men in a 200+ bed men’s homeless shelter in an effort to meet public assistance and subsidized housing eligibility requirements and effectively transition families/adult from temporary shelter to permanent housing.  He/she will oversee the day to day operation of social services department.  He/She will need to work collaboratively with other on-site departments to facilitate effective methods of problem solving and the alignment of strategies. Proof of COVID-19 vaccinations required.

DUTIES & RESPONSIBILITIES:

• Provide ongoing supervision of all case management situations
• Liaison between DHS intake centers and other DHS management
• Manages intake and develops a comprehensive assessment for all new participants.
• Develops systems to guarantee the quality and efficiency of casework services.
• Ensures that staff appropriately identifies the needs of the clients, provide appropriate referrals and ensures case manager follow up with resources to promote the program participant’s successful achievement of the service plan goals.
• Ensures assessments, service plans and interactions with the clients are appropriately documented.
• Ensures that clients are appropriately screened, evaluated and processed for all potential entitlements. 
• Reviews all required case management documentation and any data collection tool in use.
• Responsible for the supervision of clinical service staff. 
• Ensures clear, concise and professional interventions consistent with the Agency’s policies and procedures and evidence based practices.
• Responsible for building collaboration with community service providers.
• Ensures that client information submitted to HRA and DHS for processing are accurate and complete
• Maintains all required documentation/reports and submits all in a timely manner.
• Provides crisis intervention and stabilization as needed . 
• Monitor cases to ensure that client services are provided in a timely manner.
• Conduct case review audits and provide corrective action plans when necessary
• Train case workers staff to identify and develop strategies on how to approach services resistant clients
• Identifies program needs and makes recommendations.
• Performs related tasks as assigned.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

Must have MSW or other appropriate Human Services degree with 3 years of relevant experience and supervisory experience.  Fluency in Spanish is highly desirable. Ability to work some evenings and occasional weekends as needed. Excellent and demonstrated writing ability. Strong assessment, direct practice, counseling, supervision, community outreach, group leadership and program development experience preferred.  Advanced knowledge of MS Word, Excel and database management skills.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals that are fully committed to our mission -  Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance.  Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.

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