To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
The Opportunity
As part of the Customer Service team you lead the creation and implementation of impactful customer service initiatives. As a Senior Manager you lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You are also responsible for building trust with multi-level teams and stakeholders through open and honest conversation, motivating and coaching teams to solve complex problems.
Responsibilities
- Lead the development and execution of customer service initiatives
- Drive project success through senior client interactions
- Innovate and improve processes to maintain operational excellence
- Build trust with teams and stakeholders through transparent communication
- Motivate and coach teams to address and resolve complex issues
- Apply strategic thinking to deliver impactful results
- Maintain a focus on achieving top-quality outcomes
- Foster a collaborative and inclusive team environment
What You Must Have
- Bachelor's Degree
- 7 years of combined experience in Consulting and the Insurance industry
What Sets You Apart
- Bachelor's Degree in Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration/Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management/Research preferred
- Proven success in operationalizing business strategies
- Proficiency in transforming chain functions
- Client relationship and network building skills
- Experience in quantitative and qualitative benchmarking
- Ability to manage complex business initiatives
- Proficiency in insurance technology and analytics
- Leadership and team-building abilities
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