Job Description

Landed has an opportunity for a Landscape Maintenance Account Manager located in Alexandria, VA. Responsible for managing $1M to $1.75M in residential maintenance. This role is crucial in fostering strong client relationships and driving business growth through exceptional service delivery.

Responsibilities:

Maintenance Production:

• Managing luxury residential maintenance accounts. You will be expected to ensure properties in your account are maintained at a high standard and will be responsible for resolving client concerns. Accountable for quality, budget and timeline.
• Scheduling work to ensure efficient routing and timely production to meet customer needs.
• Overseeing the day-to-day operation of his/her crews to meet budgeted hours and materials costs while maintaining superior quality.
• Ensuring crews have the proper equipment to do their jobs and that equipment is properly maintained.
• Perform quality inspections on properties daily and provide instructions for crews as needed. You will be expected to inspect every property monthly and keep a log of visits.
• As necessary, perform hands-on work with crews to meet work and scheduling demands.

Client Relationship Management:

• Build and maintain relationships with clients, acting as a trusted advisor for landscaping needs.
• Ensure seamless service delivery by collaborating with our operations team.
• Serve as the primary point of contact.

Job Skills/Qualifications:

• prior proven experience in horticulture and field operations such as maintenance techniques, bed maintenance, pruning and planting, and turf care;
• proven experience as an account manager working with residential clients.
• a degree in horticultural or turf management is preferred. However, sufficient experience may substitute for a degree;
• strong plant & turf insect/disease identification;
• Strong communication, interpersonal, and negotiation skills.
• Excellent problem-solving and analytical skills.
• Proven ability to manage multiple projects and prioritize tasks effectively.
• excels in the use of Microsoft Office Suite with the ability to easily learn other computer programs specific to our industry for scheduling, invoicing and estimating;
• prior experience using client management software preferred;
• bilingual in Spanish and English a plus; and
• a valid driver’s license with a clean driving record.

We provide a Drug Free Work Place, advancement within the company, great compensation, and we are an Equal Opportunity Employer.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

To apply, send your resume and cover letter to: Mike Wikoff at MWikoff@landedlandscapes.com and Kara Gorski at KGorski@landedlandscapes.com

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