Job Description

Operations Project Consultant Pennington, New Jersey;Chandler, Arizona **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for supporting project or testing activities in an operation department or Line of Business, researching and documenting organizational reviews, and conducting workflow analysis, data preparation, and triggering. Key responsibilities include pulling testing output and comparing to templates/requirements, opening defects, updating statuses, and analyzing data. Job expectations include resolving complex problems based on business knowledge and defined project guidelines, executing test scripts, and partnering with Development teams to resolve defects. **Responsibilities:** + Supports the Testing team in gaining an understanding of changes being executed, writing and executing scripts, completing data preparation, and conditioning and triggering events + Leads the resolution of defects, providing necessary documentation, and communicating with Development resources and project stakeholders on resolution and retest statuses + Coordinates with the business to execute on defined project tasks, including tracking of deliverables and their statuses, measuring progress against ongoing success measures, and escalating roadblocks in a timely manner + Analyzes current state processes, operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation + Manages and administers key activities to support medium to large projects, such as coordination of change related activities, reporting, and testing + Communicates at all levels with business owners, stakeholders, and subject matter experts on all matters related to projects, such as the project plan, risks, issues, scope, assumptions, gap analysis, business requirements, and development of test plans and scripts **Skills:** + Attention to Detail + Written Communications + Active Listening + Collaboration + Oral Communications + Prioritization + Problem Solving + Critical Thinking + Risk Management **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent **Role Description:** Project Analyst responsible for providing end to end project management support for initiatives including requirements gathering, development support/analysis, testing and communication, with a primary focus on both UAT and Production testing. + Ensuring test plans and test scripts are created and data is staged for pipeline and production testing (weekend availability for testing required during project release weekends). + Provide post-production support to ensure any issues encountered are resolved with technology and business partners working in conjunction with the Production Support team. + Provide project/testing support to more senior Product Owners on their large-scale projects as needed. + Plans, organizes, monitors and controls projects using appropriate tools and techniques to ensure efficient and effective project completion. **Required Skills:** + ​Analytical skills to research and solve business problems through requirements and testing. + Accountability for defect management and resolution through the lifecycle of the project. + Ensure detailed test plans and test scripts are created and data is staged for pipeline and production testing. + Relationship building across business, technology, operations and control partners and appropriately engaging partners during various stages of the project. + Ensure changes are communicated to all stakeholders through written communication or provided through live presentations (ex. demonstrations and / or business status update meetings. + Knowledge of navigating through Jira and familiar with the creation of Epics and Stories. **Desired Skills:** + SAFE Certified PO/PM or familiarity with agile methodology + Knowledge of COBE or client onboarding and maintenance platform/systems + Prior project or leadership skills​ **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE ( . View the LA County Fair Chance Ordinance ( . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

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Shift work, Weekend work, Day shift,

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