Job Description

The Program Operations Assistant is responsible for managing multiple Field Expansion programs, including several camper incentive grants. This includes but is not limited to: Managing the N. American One Happy Camper® (OHC) customer service, administering Small Community Incentive grants, Israeli American incentive grants, and Bay Area One Happy Camper® efforts. The Program Operations Assistant will work with the One Happy Camper® team to market programs; process grant payments and administer grants in the One Happy Camper® system and beyond. 

One Happy Camper® is a need-blind incentive grant program of Foundation for Jewish Camp (FJC). In partnership with local Jewish organizations across North America. 

A significant portion of this role serves the Bay Area and other programs on the West Coast. Reporting to FJC's Director, West Coast Region and working in partnership with the Bay Area Jewish Federation, the Program Operations Assistant will manage, market, and champion OHC and other relevant camper incentive grants in communities, including but not limited to San Francisco, Berkeley, and Oakland. The Program Operations Assistant is responsible for conducting outreach to the Jewish community and be a visible presence at communal programs through key partner organizations, such as JCCs, camps, synagogues, and other Jewish agencies. The Program Operations Assistant will provide administrative support to the Director, West Coast Region, Sr. Director, Strategy and Sr. Director, and others as needed. 

This is 2-year grant-funded position and is contingent upon the continued availability of grant funding. Employment is subject to the terms and conditions outlined in the grant agreement.

KEY RESPONSIBILITIES 

North American: 

• Serve as the customer service lead for OHC and other camper incentive programs: Respond to emails and phone calls from parents and families, support and maintain the custom-built registration system, approve grants in the system, troubleshoot issues and support payment processes in partnership with the OHC team. Support the One Happy Camper® team in annual registration launch. 
• Administer the One Happy Camper® North American grant program operations in the registration system, including grant approvals. 
• Customize OHC marketing materials in partnership with FJC's marketing team. 
• Attend and participate in weekly supervision, team, and staff meetings. 
• Occasional travel and the flexibility to work some evenings and weekends is required. 
• Additional responsibilities, as determined by the Director, West Coast Region and Senior Director, Grant Making and Field Expansion 

Bay Area & West Coast:  

• Cultivate relationships with Bay Area camps and Jewish organizations to promote camping in the region, including attendance at Jewish communal and/or camp-related events and opportunities to represent One Happy Camper® and FJC-network camps. 
• Administer the Bay Area One Happy Camper® program, including managing the registration system, and parent and partner communications. 
• Develop and implement a camper recruitment and marketing strategy in the Bay Area, including both a grassroots campaign and an online and print campaign in partnership with FJC's Marketing and One Happy Camper® teams. 
• Coordinate grant reporting, deliverables, activities, marketing, and the OHC annual budget with the Bay Area Federation. 
• Support the Director, West Coast Region in scheduling and organizing Bay Area camp leadership meetings. 
• Support the West Coast Regional team, and Senior Leadership team in administrative work as needed and directed. 

REQUIRED SKIL LS / ABILITIES

• Excellent written and oral communication skills. 
• Skilled in public speaking and can present camp-related information to prospective families.
• Possess excellent customer service and compassionate communication skills. 
• You take a customer-focused approach to working with all stakeholders.  
• Able to approach work with a positive attitude, curiosity, creativity and a growth mindset. 
• Self-motivated with excellent organizational, people, project, and time management skills. 
• Able to prioritize a diverse and demanding workload; set attainable expectations; delegate appropriately; and hold yourself and collaborators accountable to deadlines, milestones, and a high level of excellence.  
• Skilled at problem-solving, solution oriented, with a keen eye for detail. 
• Enjoy working in a collaborative team environment, have excellent interpersonal skills, and actively engage colleagues in your work and support their efforts. 
• Possess a high level of interpersonal savvy and are committed to building strategic, successful relationships with partners and stakeholders. 
• Creative, solution-oriented, and good at knowing which questions to ask of partners, collaborators, and direct reports, where applicable.  

CREDENTIALS & EXPERIENCE  

• Minimum of 3 years of relevant administrative, customer service, and grants management experience required. 
• Demonstrated experience in a role requiring strong and consistent customer service skills, strongly preferred. 
• Previous marketing experience a plus. 
• Tech-savvy with collaborative tech tools. Familiarity with Microsoft 365, Salesforce, Asana, and FormAssembly and/or Alchemer a plus.  

PHYSICAL DEMANDS & WORK ENVIRONMENT  

The physical demands and work environment described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to lift and /or move up to 10 pounds. 
• Must be able to sit, walk, stand, talk & hear for long periods of time. 
• This position works in an open environment with moderate noise level. 

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